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Filing A Claim

To protect your investment, we offer Route shipping insurance at checkout. Route protects your order against theft, damage, and loss. Should you decline Route shipping insurance at checkout, American Hard Bag is not liable for damage, loss in transit, or theft. Should you choose Route shipping insurance and you receive a damaged product, your product is lost in shipment or is stolen off your property, a police report and claim will need to be submitted directly to Route. American Hard Bag will assist Route with the investigation and replacement of your order. However, we cannot do so if an insurance claim has not been submitted.

Protecting Your Order

You will receive an automated email with tracking information as soon as our shipping department creates a shipping label for your package.  

Once You Order Does Ship

Shipping Policy

Items built to order have a build time of up to two weeks before shipping. Items that are not built to order (e.g. amplifiers, speakers, .etc) typically ship in 2 - 3 business days. Many of our speaker kits feature machined special parts and customized wire harnesses that are built to order. We process and build orders in the order that we receive them. This allows our experts to go over every order and check that your particular order is correct for your particular bike. This means sometimes you have to wait a little longer to get your order but it's always worth it! 

Should you need to file a claim, you can do so here. You can also download the Route app to track your order here.

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