How Returns Work
There may be delays in process time and shipping on orders due to the Covid 19 situation.
Our inventory levels are very strong and we are taking and shipping orders. Some items that we manufacture here in house may have additional lead times that will depend on our local county mandates. Please take the possible delays into account when ordering. Processing orders cost us time and resources. Order cancellations may be subject to a restocking fee.
Thank You for Your Patience and Support
Our phone lines are open for orders and tech support 1(888) 311-0016
Here Are the Steps to Make Your Return as Smooth and Quick as Possible.
Get a Return Authorization Number
Give us a call or send us an email to get an RA number assigned to you. We do not accept returns without an RA number. See contact information below.
Get Free Return Shipping
We pay for return shipping on approved returns. We require accurate weight and dimensions of your return package. We will then email you a return shipping label. See contact information below. Note: Cancellations due to a change in mind or poor planning do not qualify for free return shipping.
Returns Need to Come Back Packed Well and in Good Shape
You are 100% responsible for the products you are returning. Even damaged or defective goods must be returned in good shape. Poorly packed or damaged returns will not be accepted.
Exchanges - Free Shipping Both Ways
Replacements are not sent out until your returned part has arrived back at our facility and have been inspected. We work hard to ensure that exchanges go as quickly and smoothly as possible. However we need to assess the returned condition of the product before we can send out a replacement. No exceptions.
Refunds and cancellations
We don’t do overnight shipping for a wide range of reasons. Shipping is generally UPS Ground or in some cases where it makes sense for small items we use USPS Priority Mail.
Contact for RA# or Return Shipping labels
Phone: 1(888) 311-0016
Send Returns to:
American Hard Bag
4051 Alvis Ct. Unit #4
Rocklin, CA 95677
Attention: All returns should have the RA# clearly written on the outside of the shipping box on two sides.