How Returns Work
Here Are the Steps to Make Your Return as Smooth and Quick as Possible.
Get a Return Authorization Number
Give us a call or send us an email to get an RA number assigned to you. We do not accept returns without an RA number. See contact information below.
Get Free Return Shipping
We pay for return shipping on approved returns if the item(s) being returned do not fit as stated on the product page or do not match the description as stated on the product page. See our Fitment Guarantee below ↓. We require accurate weight and dimensions of your return package. We will then email you a return shipping label. See contact information below. Note: Cancellations due to a change in mind or poor planning do not qualify for free return shipping.
In the event your item(s) do not fit your bike as we have stated in print online, we do offer a 100% credit for that item(s) in exchange for comparable item(s) that we carry. In the event that we do not carry or can not obtain a product that is the correct fit for your specified bike, We offer a 100% refund including the original shipping as well as the return shipping, and shipping for the replacement item(s). Please note that we do not offer a 100% guarantee on fitment of items that do not state on the product page that they fit your particular bike. However as long as the product is in new and resealable condition we generally will exchange the product less shipping.
Returns Need to Come Back Packed Well and in Good Shape
You are 100% responsible for the products you are returning. Even damaged or defective goods must be returned in good shape. Poorly packed or damaged returns will not be accepted.
Exchanges - Free Shipping Both Ways
Replacements are not sent out until your returned part has arrived back at our facility and have been inspected. We work hard to ensure that exchanges go as quickly and smoothly as possible. However we need to assess the returned condition of the product before we can send out a replacement. No exceptions. Free shipping is contingent on the circumstances and bound to our refund policy as stated here.
Refunds and cancellations
We don’t do overnight shipping for a wide range of reasons. Shipping is generally UPS Ground or in some cases where it makes sense for small items we use USPS Priority Mail.
Contact for RA# or Return Shipping labels
Phone: 1(888) 311-0016
Send Returns to:
American Hard Bag
4121 Citrus Ave. STE#1
Rocklin, CA 95677
Attention: All returns should have the RA# clearly written on the outside of the shipping box on two sides.